S3 · Onboarding
Handle common objections
Start by acknowledging the concern. Ask one clarifying question before offering a solution.
When time, risk, or uncertainty is high, move down the ladder and keep the relationship warm.
Real example
“We do not have time” becomes: “Would one 20-minute virtual conversation this semester be realistic?”
Key takeaway: The goal is not to win an argument. It is to find a safe next step.
Objection playbook
Six common objections with listening prompts, replies, and smaller alternatives.
Try this
“That makes sense. Would a single 20-minute virtual conversation this semester be realistic? We’ll prepare the students and handle logistics.”
Smaller ask: Answer three student questions by email.